Question 1

How long does shipping take?

Accepted Answer

Orders are processed within 1–3 business days.
Delivery usually takes 7–12 business days within the UK.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we ship to multiple countries. Shipping times may vary depending on your location.

Question 3

What is your return policy?

Accepted Answer

We offer a 14-day return policy from the date of delivery.
Please contact us before returning any item.

Question 4

What if my item arrives damaged or incorrect?

Accepted Answer

If your item arrives damaged, defective, or incorrect, contact us within 7 days.
We’ll offer a replacement or full refund at no extra cost.

Question 5

Can I return an item if I change my mind?

Accepted Answer

Yes, but return shipping costs are the responsibility of the customer.
 Items must be unused and in original condition.

Question 6

How long do refunds take?

Accepted Answer

Once your return is approved, refunds are processed within a few business days to your original payment method.

Question 7

Is my payment secure?

Accepted Answer

Yes. All payments are processed through secure and encrypted systems to ensure your information is protected.

Question 8

How can I contact support?

Accepted Answer

You can contact us anytime through our support email or contact form.
We aim to respond within 24–48 hours.

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Frequently asked questions