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Frequently asked questions
Store policy
How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 7–12 business days within the UK.
Do you ship internationally?
Yes, we ship to multiple countries. Shipping times may vary depending on your location.
What is your return policy?
We offer a 14-day return policy from the date of delivery. Please contact us before returning any item.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, contact us within 7 days. We’ll offer a replacement or full refund at no extra cost.
Can I return an item if I change my mind?
Yes, but return shipping costs are the responsibility of the customer. Items must be unused and in original condition.
How long do refunds take?
Once your return is approved, refunds are processed within a few business days to your original payment method.
Is my payment secure?
Yes. All payments are processed through secure and encrypted systems to ensure your information is protected.
How can I contact support?
You can contact us anytime through our support email or contact form. We aim to respond within 24–48 hours.
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