Shipping & refunds
Shipping Information
We are committed to delivering your order safely and as quickly as possible.
Processing Time:
Orders are processed within 1–3 business days.
Shipping Time:
Estimated delivery time is 7–12 business days within the United Kingdom.
Please note that delays may occur during peak periods or due to external factors beyond our control.
We work with trusted suppliers to ensure reliable delivery for every order.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Returns & Refunds
We offer a 14-day return policy from the date you receive your item.
To be eligible for a return:
The item must be unused and in its original condition
You must contact us before returning any item
Non-Defective Returns
If you wish to return an item for reasons other than defects:
Return shipping costs are the responsibility of the customer
Original shipping fees (if any) are non-refundable
Refunds
Once your return is received and inspected, we will notify you of the approval.
If approved, your refund will be processed to your original payment method within a few business days.
Contact Us
If you have any questions or concerns, please contact our support team before taking any action.
We’re here to help and ensure you have the best possible experience with us.